Data deletion
This page explains how to request the erasure of personal data in connection with the Odonta360 platform, operated by Bolutions LTD (71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom).
If you are a patient of a dental practice
Your data is managed by the practice, acting as the controller of personal data. Bolutions LTD is only a processor and acts on the instructions of the practice.
Requests for access, rectification or erasure are to be submitted to your practice. If you do not know whom to contact, write to us at office@odonta360.com and we will forward the request to the practice responsible.
An important limitation: the dental record and other prescribed medical records cannot be erased on request, because there is a statutory obligation to retain them — under Article 39 of the Act on Health Records and Registries in the Field of Healthcare (“Official Gazette of the RS”, No. 92/2023), the dental record is retained permanently. What is erased on request is data not subject to such an obligation: contact details, notes, the profile photograph and correspondence that does not form part of the medical records.
If you have written to a practice via WhatsApp, Instagram or Messenger
Those messages belong to the practice you communicated with. Contact the practice, or write to us at office@odonta360.com stating the channel and the account you used, and we will forward the request to the practice responsible.
Once the practice carries out the erasure, both the content of the messages and all attachments are removed from the system, as are the transcripts of chatbot conversations held by the provider of that service.
If you are an employee of a practice or a visitor to the website
For data in respect of which Bolutions LTD is the controller — a user account, an enquiry sent through the website, correspondence with support — send your request from the relevant e-mail address to office@odonta360.com. We will verify your identity and respond within the period prescribed by law, and no later than 30 days.
Right to lodge a complaint
If you consider that your data has not been processed in accordance with the applicable regulations, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection, Bulevar kralja Aleksandra 15, 11120 Belgrade.
Contact
Bolutions LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
E-mail: office@odonta360.com