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GENERAL TERMS OF USE OF THE PLATFORM

Version 1.0 · Effective date: 6 August 2026 · Odonta360 Platform · Bolutions LTD

Article 1.

Introductory provisions

  1. These General Terms of Use (hereinafter: the “General Terms”) govern the conditions of use of the Odonta360 software platform (hereinafter: the “Platform”), which is operated by the company:

Bolutions LTD, company number 16576182, 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, E-mail: office@odonta360.com

(hereinafter: the “Operator”).

  1. The Platform is a software solution intended primarily for dental practices, for the digital management of business operations, the keeping of medical records, patient records, the scheduling of appointments, internal communication, the storage of diagnostic documentation and other functionalities available to users.
  2. These General Terms constitute a legally binding agreement between the Operator and the users of the Platform.
  3. By accessing the Platform, registering a user account or using any functionality of the Platform, the user is deemed to have read, understood and accepted these General Terms.
  4. If the user does not accept these General Terms, they are not authorised to use the Platform.
  5. The Operator reserves the right to amend these General Terms in order to align them with the applicable regulations, to improve the functionalities of the Platform or for other justified business reasons. The amended General Terms are published on the Platform's website and apply from the date they enter into force, unless otherwise specified.

Article 2.

Definitions

Certain terms used in these General Terms have the following meaning:

Platform - The Odonta360 software application intended for managing the business operations of dental practices, including the desktop, web and mobile versions, as well as all of its modules, services, APIs and future upgrades.

Operator - The company Bolutions LTD, which develops, maintains and makes the Platform available for use.

Practice - a legal entity or sole trader that uses the Platform for the purpose of carrying out dental activities.

User - any natural person to whom the Practice has granted access to the Platform, including doctors of dental medicine, specialists, dental assistants, administrative staff and other authorised persons.

Patient - a natural person whose data is processed through the Platform for the purpose of providing dental services.

User account - an individual electronic account enabling access to the Platform.

Personal data - any data relating to an identified or identifiable natural person within the meaning of the GDPR and the Personal Data Protection Act of the Republic of Serbia.

Special categories of personal data - Data relating to a patient's health status, medical records, photographs, radiological images, panoramic radiographs, treatment plans, dental findings and other data constituting health data within the meaning of the GDPR.

Medical records - all data created in the course of providing dental healthcare and recorded through the Platform.

User content - all data, documents, photographs, radiological images, medical findings, communications, attachments and other materials entered or generated by users through the use of the Platform.

Article 3.

Subject matter of the Platform

  1. The Platform is an information system intended for the digitalisation of the business operations of dental practices.
  2. The Platform makes it possible, among other things, to:
  3. keep electronic patient records;
  4. manage appointments and the calendar;
  5. store medical records;
  6. store photographs of patients;
  7. store panoramic and other radiological images;
  8. maintain treatment plans;
  9. carry out internal communication between users of the Platform;
  10. communicate with patients where the user uses such functionality;
  11. manage the administrative and business processes of the practice;
  12. use other functionalities that the Operator subsequently makes available.
  13. The Operator does not provide healthcare services, does not make medical diagnoses, does not determine therapy and does not make medical decisions.
  14. The Platform is solely a technical means for recording, organising and processing the data entered into the Platform by authorised users.
  15. The Operator is not responsible for the content of medical records, for the accuracy of the data entered, or for the lawfulness of its entry by users.

Article 4.

Registration and user accounts

  1. The right to use the Platform belongs solely to dental practices, healthcare institutions, private practices, companies, sole traders and other legal or natural persons lawfully carrying out dental or related activities, as well as to persons using the Platform under their authorisation.
  2. When registering, the user is obliged to provide accurate, complete and up-to-date information. The user is responsible for its accuracy throughout the entire period of use of the Platform.
  3. The Operator reserves the right to refuse registration or to deactivate a user account if:
  4. the information provided is not accurate or complete;
  5. there is reasonable suspicion of misuse of the Platform;
  6. the user acts contrary to these General Terms;
  7. there is a legal or regulatory obligation requiring this.
  8. Every user account is personal and may not be transferred to third parties, unless the functionalities of the Platform expressly allow user accounts to be administered by an authorised administrator of the practice.
  9. The user is responsible for safeguarding their access credentials and is obliged to notify the Operator without delay if they suspect unauthorised use of the user account.
  10. All activities carried out through a user account will be deemed to be the activities of the user to whom the account is assigned, unless the user proves that unauthorised access occurred which they could not have prevented by applying reasonable security measures.

Article 5.

Permitted use of the Platform

  1. Users may use the Platform solely for the purpose of lawfully carrying out their professional activities.
  2. The Platform is intended for:
  3. keeping patient records;
  4. managing appointments;
  5. recording dental examinations;
  6. storing medical records;
  7. managing treatments;
  8. communicating with patients through the functionalities the Platform provides;
  9. the administrative management of the practice's business operations.
  10. The user is responsible for using the Platform in accordance with:
  11. the laws of the Republic of Serbia;
  12. the General Data Protection Regulation of the European Union (EU) 2016/679 (GDPR), where applicable;
  13. the Personal Data Protection Act of the Republic of Serbia (“Official Gazette of the RS”, No. 87/2018);
  14. the regulations governing healthcare and the keeping of medical records;
  15. these General Terms.
  16. The Operator is not responsible for the manner in which the user uses the functionalities of the Platform, nor for the lawfulness of the data processing carried out by the user through the Platform.

Article 6.

Prohibited activities

The user is not permitted to:

  1. use the Platform contrary to its intended purpose;
  2. enter data the entry of which is not permitted by the applicable regulations;
  3. use the Platform for the purpose of carrying out unlawful activities;
  4. attempt to circumvent the security mechanisms of the Platform;
  5. obtain unauthorised access to the data of other users;
  6. carry out reverse engineering, decompilation or any attempt to discover the source code of the Platform, except where this is expressly permitted by mandatory regulations;
  7. use automated tools, scripts, bots or other means for the mass extraction of data or for disrupting the operation of the Platform;
  8. introduce viruses, ransomware, spyware or other malicious software;
  9. share their access credentials with unauthorised persons;
  10. use the Platform in a manner that could jeopardise its security, availability or integrity.

The Operator has the right to restrict, temporarily or permanently, access to the Platform for a user who acts contrary to this Article, without prejudice to the right to compensation for damage where such damage has occurred.

Article 7.

Intellectual property rights

  1. The Platform, its source code, design, user interface, databases, documentation, trade marks, business solutions, algorithms, graphic elements, texts and other intellectual property rights are the exclusive property of the Operator.
  2. By using the Platform, the user does not acquire ownership or any other intellectual property right in the Platform.
  3. The Operator grants the user a limited, revocable, non-transferable and non-exclusive licence to use the Platform solely for the duration of the contractual relationship and in accordance with these General Terms.
  4. The user is not permitted to:
  5. sell the Platform;
  6. sublicense the Platform;
  7. distribute the Platform to third parties;
  8. copy the Platform except to the extent necessary for its ordinary use;
  9. remove copyright notices;
  10. develop a competing product using the source code or other protected elements of the Platform.
  11. All feedback, suggestions and recommendations voluntarily provided by the user to the Operator in connection with improving the Platform may be used by the Operator without any obligation to compensate the user, whereby this neither transfers nor prejudices the user's rights in the data they have entered into the Platform.

Article 8.

Processing of personal data

  1. The Operator processes personal data in accordance with the applicable regulations of the Republic of Serbia, including the Personal Data Protection Act (“Official Gazette of the RS”, No. 87/2018), as well as the General Data Protection Regulation of the European Union (EU) 2016/679 (GDPR), where applicable.
  2. Data processing is carried out solely to the extent necessary for:
  3. enabling the use of the Platform;
  4. providing the contracted services;
  5. maintaining, developing and improving the Platform;
  6. protecting the security of the information system;
  7. fulfilling the Operator's legal obligations;
  8. other purposes prescribed by the applicable legislation or by the contract concluded with the user.
  9. The Operator processes only such data as is adequate, relevant and limited to what is necessary to achieve the purpose of its processing, in accordance with the principle of data minimisation.
  10. More detailed information on data processing is set out in the Privacy Policy, which forms an integral part of these General Terms.

Article 9.

Roles of data controller and data processor

  1. In relation to patient data entered into the Platform by the practice, the dental practice acts as the controller of personal data, while the Operator acts as a data processor within the meaning of the applicable personal data protection regulations.
  2. The Operator processes patient data solely:
  3. on the documented instructions of the practice;
  4. to the extent necessary for the functioning of the Platform;
  5. in accordance with the contract concluded and these General Terms.
  6. The Operator does not determine the purposes or means of processing patients' medical records, except to the extent necessary to ensure the functioning of the Platform or to fulfil legal obligations.
  7. The practice is responsible for:
  8. ensuring a lawful legal basis for the processing of patient data;
  9. fulfilling the obligation to inform patients;
  10. obtaining consents where these are prescribed;
  11. keeping the records prescribed by the applicable legislation;
  12. observing the retention periods for medical records.
  13. The Operator will not use patient data for its own marketing, commercial or other purposes unrelated to the performance of the contracted services, unless there is a specific legal basis for doing so.

Article 10.

Special categories of data

  1. The Platform is intended for the processing of data that may constitute special categories of personal data within the meaning of the applicable data protection regulations.
  2. Such data may include in particular:
  3. medical records;
  4. dental findings;
  5. medical history;
  6. treatment plans;
  7. photographs of patients;
  8. panoramic and other radiological images;
  9. data on the interventions performed;
  10. communication between the practice and the patient where it forms part of the medical records.
  11. The Operator takes appropriate technical and organisational measures to protect special categories of data against unauthorised access, alteration, loss, destruction or other unlawful processing.
  12. Photographs of patients and diagnostic images are used solely for the purposes of providing dental healthcare, keeping medical records and other purposes permitted by law.
  13. The use of photographs or other medical materials for promotional, educational, scientific or other purposes not directly connected with the provision of healthcare is permitted solely on the basis of a specific legal basis or the prior explicit consent of the patient, where such consent is required under the applicable regulations.

Article 11.

Data processed through the Platform

Depending on the functionalities used by the practice, the Platform may process in particular the following categories of data:

Data on users of the Platform

  1. first name and surname;
  2. business e-mail address;
  3. telephone number;
  4. username;
  5. password (in encrypted form);
  6. user roles and permissions;
  7. records of sign-ins and system use.

Data on patients

  1. first name and surname;
  2. date of birth;
  3. sex;
  4. address;
  5. contact telephone number;
  6. e-mail address;
  7. the name of a parent or legal representative where applicable;
  8. medical records;
  9. dental findings;
  10. photographs;
  11. panoramic and other radiological images;
  12. data on treatments;
  13. scheduled appointments;
  14. communication with the practice where it forms part of the health records.
  15. The Operator will not process data that is not necessary for the purposes of using the Platform.
  16. Data collected through the chatbot and communication channels
  17. If the practice uses a chatbot on its website or connects accounts on messaging services (WhatsApp, Instagram, Messenger), the Platform receives and stores the content of the messages exchanged between the practice and the persons contacting it, as well as the identifiers of the sender's account.
  18. Such communication as a rule arises before a person becomes a patient of the practice. In that case too, the practice is the data controller and is responsible for making the notice on the processing of personal data available to the persons contacting it, in a manner appropriate to the particular communication channel.
  19. The transmission of messages through third-party services is carried out in accordance with the terms of use of those services, over which the Operator has no influence.
  20. The Operator will not request or process payment card details of users or patients, unless a specific electronic payment functionality is introduced in the future, of which users will be notified separately.

The Platform does not collect, process or store the unique citizen identification number (JMBG).

Article 12.

Security of the information system

  1. The Operator implements appropriate technical and organisational measures to protect the confidentiality, integrity, availability and resilience of the information system, taking into account the nature, scope, context and purposes of processing, as well as the risks to the rights and freedoms of natural persons, all in accordance with Article 50 of the Personal Data Protection Act, that is, Article 32 of the GDPR where applicable.
  2. The security measures referred to in the preceding paragraph may include in particular:
  3. control of access to the information system;
  4. user authentication;
  5. management of user permissions;
  6. encryption of data in transit and, where applicable, at rest;
  7. protection against unauthorised access;
  8. protection against malicious software;
  9. regular updating of the information system;
  10. keeping access records (audit log);
  11. backups;
  12. measures to ensure business continuity and recovery following an incident.
  13. The Operator takes reasonable measures to prevent unauthorised access to data, its loss, alteration, destruction or other form of unlawful processing.
  14. Users are obliged to use the Platform in a manner that does not jeopardise its security or the security of other users' data.

Article 13.

Data storage and infrastructure

  1. Data processed through the Platform is stored on information infrastructure that meets appropriate security standards.
  2. The Operator ensures that production data, including medical records, photographs and diagnostic images, is stored on servers located within the territory of the European Union (Frankfurt, Federal Republic of Germany).
  3. Certain subprocessors of the Operator, as well as the parent companies of certain cloud infrastructure providers, are established outside the European Economic Area, which may result in transfers of data to, or access to data from, a third country. Any such transfer is carried out solely subject to appropriate safeguards in accordance with Articles 63 to 65 of the Personal Data Protection Act, that is, Articles 44 to 49 of the GDPR, including Standard Contractual Clauses (SCC).
  4. An up-to-date list of subprocessors, stating the type of service and the country of processing, is published on the Platform's website and constitutes Annex III to the Personal Data Processing Agreement (DPA).
  5. The Operator may use the services of trusted providers of cloud infrastructure, data centres, hosting services and other processors that meet appropriate data protection standards.
  6. Where the engagement of a subprocessor is necessary for the provision of the services, the Operator will ensure that they are contractually bound to apply appropriate data protection and confidentiality measures.
  7. The Operator may create backups of data in order to ensure business continuity, protect against data loss and recover the system following an incident.
  8. Backups are kept in accordance with the Operator's internal rules and are used solely for the purposes set out in the preceding paragraph.

Article 14.

Retention of medical records

  1. The Platform enables the electronic storage of medical records entered into the system by the practice's authorised users.
  2. The Operator does not alter, supplement or independently create patients' medical records.
  3. The practice that entered the data is solely responsible for the content, accuracy, currency and lawfulness of the medical records.
  4. The Operator is not responsible for medical decisions taken on the basis of data recorded in the Platform.
  5. Retention periods for medical records are determined in accordance with the applicable regulations binding on the practice as the data controller.

The dental record is retained permanently, in accordance with Article 39 of the Act on Health Records and Registries in the Field of Healthcare (“Official Gazette of the RS”, No. 92/2023). A request for the erasure of data cannot extend to data contained in the dental record and in other prescribed medical records which are subject to a statutory retention obligation.

Article 15.

Confidentiality of data

  1. The Operator undertakes to treat as confidential all data it accesses in the course of providing the services, unless its disclosure constitutes a legal obligation or is necessary for the performance of the contracted services.
  2. Access to data is available solely to persons for whom such access is necessary in order to perform the tasks within their remit and who are bound by an obligation of confidentiality.
  3. The Operator takes appropriate organisational measures to prevent the unauthorised disclosure, copying, alteration or use of the data at its disposal.
  4. The obligation of confidentiality continues to apply after the termination of the contractual relationship between the Operator and the user.

Article 16.

Security incidents

  1. A security incident is any event that may lead to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, data processed through the Platform.
  2. Upon becoming aware of a security incident that may affect the data of users or patients, the Operator will, without undue delay, take appropriate measures to limit the consequences of the incident and restore the normal operation of the system.
  3. Where prescribed by law or by contract, the Operator will notify the practice of the security incident without undue delay and provide such cooperation as is reasonably necessary for the practice to fulfil the obligations it has as the data controller.
  4. The Operator maintains records of security incidents in accordance with its internal procedures.

Article 17.

Access to data by the Operator

  1. The Operator has no right to use or view medical records, photographs, radiological images or other patient data, except in the cases provided for by these General Terms, by law or by the contract concluded with the user.
  2. The Operator's employees, associates and authorised persons may access data processed through the Platform solely to the extent necessary for:
  3. providing technical support to the user at their request;
  4. diagnosing and remedying technical faults;
  5. maintaining, improving or testing the functionalities of the Platform;
  6. implementing security measures;
  7. creating backups and recovering the system following an incident;
  8. fulfilling legal obligations or acting on a binding order of a competent state authority.
  9. Any access to data by the Operator's authorised persons is limited to the smallest volume of data objectively necessary to achieve the specific purpose of the access, in accordance with the principle of least privilege and the principle of data minimisation.
  10. The Operator takes appropriate organisational and technical measures to ensure that access to data is logged, controlled and restricted solely to authorised persons.
  11. Persons who may access data on behalf of the Operator are bound by contract or another appropriate legal instrument to maintain the confidentiality of the data and to apply appropriate personal data protection measures.
  12. The Operator will not use the data it accesses for the purposes of profiling patients, automated decision-making, developing marketing activities, selling data or for any other purposes not directly connected with the provision of the contracted services, unless there is a specific legal basis for such processing.
  13. Where technically possible and appropriate to the nature of the user's request, the Operator will provide technical support in a manner that does not require access to the content of medical records or to other patient data.

Article 18.

Anonymised and aggregated data

  1. The Operator may use anonymised and aggregated data arising from the use of the Platform solely for statistical, analytical, development and security purposes, provided that no natural person or individual dental practice can be identified, directly or indirectly, from such data.
  2. Anonymised and aggregated data may be used in order to:
  3. improve the functionalities of the Platform;
  4. develop new functionalities;
  5. analyse system performance;
  6. improve security;
  7. produce statistical reports.
  8. The Operator will not use data in a manner that would enable the identification of a patient, user or practice, nor will it attempt to re-link anonymised data with the identity of any particular person.

Article 19.

Availability of the Platform and maintenance

  1. The Operator makes reasonably expected professional efforts to ensure the continuous availability of the Platform and its uninterrupted functioning.
  2. The user agrees that, given the nature of information systems, it is not possible to guarantee uninterrupted operation of the Platform or the absence of all errors or interruptions in operation.
  3. The Operator has the right to restrict or suspend access to the Platform temporarily for the purposes of:
  4. routine maintenance;
  5. installing security patches;
  6. improving functionalities;
  7. system migration;
  8. remedying technical problems;
  9. protecting the security of the information system.
  10. Where reasonably possible, the Operator will notify users in advance of planned interruptions that may significantly affect the use of the Platform.
  11. Extraordinary interruptions arising from security incidents, infrastructure failures, force majeure or other circumstances that the Operator could not reasonably have foreseen or prevented are not considered a breach of these General Terms.

Article 20.

Responsibility of the user

  1. The user is responsible for the lawfulness of all data they enter or otherwise make available through the Platform.
  2. The user is in particular responsible for:
  3. processing personal data in accordance with the applicable regulations;
  4. ensuring an appropriate legal basis for the processing of patient data;
  5. ensuring that only authorised persons have access to the Platform;
  6. updating data regularly where necessary;
  7. maintaining the confidentiality of access credentials.
  8. The user bears responsibility for all activities carried out through their user account, unless they prove that these were the consequence of unauthorised access which they could not have prevented by applying reasonable security measures.
  9. The user will notify the Operator without delay of any circumstance that may jeopardise the security of the Platform or of the data processed through it.

Article 21.

Limitation of the Operator's liability

  1. The Operator is liable for damage caused intentionally or through gross negligence, in accordance with the applicable regulations.
  2. To the fullest extent permitted by the applicable regulations, the Operator will not be liable for:
  3. the inaccuracy of data entered by users;
  4. medical decisions taken on the basis of data recorded in the Platform;
  5. the lawfulness of data processing carried out by users;
  6. interruptions in operation caused by the internet connection, telecommunications networks or third-party infrastructure;
  7. the acts or omissions of cloud service providers, except to the extent that the Operator is liable for them under mandatory regulations;
  8. loss of data arising from the conduct of the user;
  9. unauthorised use of a user account resulting from the user's failure to protect their access credentials.
  10. The Operator does not warrant that the Platform will be suitable for the particular business needs of the user which have not been expressly agreed.
  11. The Operator is not liable for indirect damage, lost profit, lost business opportunities, business interruption or other consequential damage, unless such liability is prescribed by mandatory regulations.
  12. No provision of these General Terms excludes or limits the Operator's liability in cases in which, under the applicable law, liability cannot be excluded or limited.

Article 22.

Force majeure

  1. The Operator will not be liable for the non-performance of, or delay in performing, its obligations where this is caused by circumstances of force majeure.
  2. Force majeure includes in particular:
  3. natural disasters;
  4. fires;
  5. floods;
  6. earthquakes;
  7. wars;
  8. acts of terrorism;
  9. epidemics or pandemics;
  10. the suspension of telecommunications or energy systems;
  11. large-scale cyber attacks;
  12. decisions of state authorities;
  13. other circumstances that the Operator could not reasonably have foreseen or prevented.
  14. The Operator will take reasonable measures to remedy the consequences of force majeure and to restore the normal operation of the Platform within the shortest possible time.

Article 23.

Suspension and termination of use of the Platform

  1. The Operator may temporarily suspend or permanently disable access to the Platform if the user:
  2. grossly breaches these General Terms;
  3. uses the Platform unlawfully;
  4. jeopardises the security of the Platform;
  5. uses the Platform in a manner that causes damage to the Operator or to other users.
  6. Where the circumstances permit, the Operator will allow the user to remedy the irregularities identified within a reasonable period before access is permanently withdrawn.
  7. Termination of use of the Platform does not affect obligations which by their nature continue to apply after the termination of the contractual relationship, including the obligation of confidentiality, data protection and respect for intellectual property rights.
  8. Upon termination of the contractual relationship, the Operator will, in accordance with the contract concluded with the practice and the applicable regulations:
  9. enable the retrieval of data within a reasonable period, where this is contractually agreed or required by law;
  10. delete or anonymise the data after the expiry of the agreed or statutory periods, unless there is an obligation to retain it further.

Article 24.

Export, transfer and deletion of data

  1. Data entered or generated by the user through the use of the Platform remains the property of the user, that is, of the dental practice, or of another person entitled to dispose of that data in accordance with the applicable regulations.
  2. Upon termination of the contractual relationship, the user has the right, within a reasonable period and in accordance with the agreed terms, to request the export of data they have entered or which has arisen through the use of the Platform.
  3. The Operator will enable the export of data in a reasonably usable, structured and machine-readable format, to the extent that this is technically feasible and consistent with the nature of the data processed.
  4. The Operator is not obliged to hand over to the user:
  5. the source code of the Platform;
  6. internal algorithms;
  7. the business logic of the Platform;
  8. security mechanisms;
  9. internal databases that do not constitute user data;
  10. information constituting a business secret of the Operator.
  11. Following the successful export of data, the Operator will, upon expiry of the agreed or statutory periods, delete or anonymise the user's data, unless:
  12. there is a legal obligation to retain it further;
  13. its retention is necessary for establishing or defending legal claims;
  14. the data is contained in backups kept in accordance with the Operator's business continuity policy.
  15. Data contained in backups will not be used in ordinary business operations and will be permanently deleted or anonymised upon expiry of the retention period provided for by the Operator's internal procedures.
  16. The Operator will not unjustifiably hinder or prevent the user from retrieving their data upon ceasing to use the Platform.

Article 25.

Audit log

  1. The Platform may keep records of actions carried out by users (audit log), including data on sign-ins to the system, changes to data, access to medical records and other relevant activities.
  2. The records referred to in the preceding paragraph are kept solely for the purposes of:
  3. ensuring the security of the Platform;
  4. protecting data;
  5. detecting and preventing misuse;
  6. resolving technical problems;
  7. fulfilling legal obligations;
  8. protecting the rights and legal interests of the Operator and of users.
  9. The audit log does not constitute a patient's medical record, but a technical record of activities carried out in the information system.
  10. The user agrees that the Operator may use data from the audit log records as evidence of the actions carried out in the event of technical problems, security incidents or court and other proceedings, to the extent permitted by the applicable regulations.
  11. The audit log is retained for as long as is necessary to achieve the purpose for which it is kept, that is, in accordance with the applicable regulations and the Operator's internal policies.

Article 26.

Electronic communication

  1. The user agrees that the Operator may deliver all notices relating to the use of the Platform by electronic means, including through:
  2. the registered e-mail address;
  3. the user account;
  4. notifications within the Platform;
  5. other electronic communication channels used by the user within the Platform.
  6. A notice is deemed to have been duly delivered at the moment it has been:
  7. sent to the user's registered e-mail address;
  8. published in the user account;
  9. made available through the Platform.
  10. The user is responsible for keeping their contact details accurate and up to date.

Article 27.

Changes to the Platform

  1. The Operator reserves the right at any time to:
  2. improve the functionalities of the Platform;
  3. introduce new modules;
  4. modify existing functionalities;
  5. remove functionalities that are no longer supported;
  6. carry out technical improvements to the system.
  7. The Operator will endeavour to make changes that may significantly affect the use of the Platform available to users in advance through an appropriate notice.
  8. Changes to the Platform that constitute security improvements or the remedying of technical defects may be implemented without prior notice where this is necessary in order to protect users or the information system.

Article 28.

Changes to the General Terms

  1. The Operator has the right to amend or supplement these General Terms in order to:
  2. align them with the applicable regulations;
  3. improve the Platform;
  4. develop new functionalities;
  5. reflect changes to the business model;
  6. address other justified business reasons.
  7. The amended General Terms are published on the Platform's website or made available in another appropriate manner.
  8. If the user continues to use the Platform after the changes enter into force, they will be deemed to have accepted the amended General Terms.
  9. If the user does not accept the changes, they may cease using the Platform in accordance with the contract concluded.

Article 29.

Governing law and dispute resolution

  1. These General Terms are governed by the law of the state in which the Operator has its registered seat, unless mandatory regulations provide otherwise.
  2. The parties will endeavour to resolve any disputes amicably, through mutual negotiation.
  3. If amicable resolution of a dispute is not possible, the court having subject-matter jurisdiction at the seat of the Operator will have jurisdiction to resolve the dispute, unless mandatory regulations provide otherwise.

Article 30.

Partial invalidity

  1. Should an individual provision of these General Terms prove to be null, invalid or unenforceable, this will not affect the validity of the remaining provisions.
  2. In that case, the null or unenforceable provision will be replaced by a provision that is closest in its economic and legal purpose to the original intention of the contracting parties.

Article 31.

Waiver of rights

  1. The failure to exercise, or delay in exercising, any right by the Operator will not be deemed a waiver of that right.
  2. The partial exercise of a particular right will not prevent its subsequent full exercise, nor the exercise of other rights available to the Operator under the law or the contract.

Article 32.

Entire agreement

  1. These General Terms, together with the Privacy Policy, the Data Processing Agreement, the Cookie Policy where applicable, and any specific contracts concluded between the Operator and the user, constitute the single body of contractual documentation governing the use of the Platform.
  2. In the event of any inconsistency between these General Terms and a specific written contract concluded between the Operator and the user, the provisions of the specific contract will prevail, unless that contract provides otherwise.

Article 33.

Final provisions

  1. These General Terms enter into force on the date of their publication on the Platform's website, or on such other date as is expressly specified in them.
  2. These General Terms apply to all users of the Platform from the date they enter into force.
  3. The user confirms that, before beginning to use the Platform, they had the opportunity to acquaint themselves with the content of these General Terms and that they accepted them freely and without restriction.
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